All Systems Operational
Emergency Alarm - Reception Operational
Emergency Alarm - Notifications Operational
Maps Operational
Pool Booking Operational
Fleet Servicing Operational
Garmin messaging Operational
Reports Operational
Web Services and API's Operational
PoolCar Pool Booking ? Operational
Keyless Entry ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Correcting a date error.

Smartrak has a 4 hour planned maintenance window scheduled from Thurs 28 November 2024 23:00 PM (NZDT) to Fri 29 November 2024 03:00 AM where we will be performing a DR Test Failover and Failback for smartrak core NZ prod.

Smartrak services will be unavailable during periods in the outage window. These Services include the following:
* Cellular based personal safety devices
* Iridium based personal safety devices
* Emergency alarm and tracking for GPS devices
* Smartrak app website (maps/reports/fleet servicing/pool booking)
* Smartrak admin website
* Smartrak APIs and web services
* Emergency notifications (both SMS and Email)

The following services are unaffected by this outage:

* Smartrak PoolCar booking system

Please contact the Customer Experience team through the Service Desk should you have any questions.

Kind regards,

Posted on Nov 28, 2024 - 23:00 NZDT
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 NZDT
Scheduled - Smartrak has a 4 hour planned maintenance window scheduled from Thu 14 November 2024 23:00 PM (NZDT) to Fri 15 November 2024 03:00 AM where we will be performing routine OS patching.
Smartrak services will be unavailable during periods in the outage window. These Services include the following:

* Cellular based personal safety devices
* Iridium based personal safety devices
* Emergency alarm and tracking for GPS devices
* Smartrak app website (maps/reports/fleet servicing/pool booking)
* Smartrak admin website
* Smartrak APIs and web services
* Emergency notifications (both SMS and Email)

The following services are unaffected by this outage:

* Smartrak PoolCar booking system

Please contact the Customer Experience team through the Service Desk should you have any questions.

Kind regards,

Smartrak

Nov 7, 16:50 NZDT
Nov 14, 2024
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.