All Systems Operational
Emergency Alarm - Reception Operational
Emergency Alarm - Notifications Operational
Maps Operational
Pool Booking Operational
Fleet Servicing Operational
Garmin messaging Operational
Reports Operational
Web Services and API's Operational
PoolCar Pool Booking ? Operational
Keyless Entry ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Completed - Unfortunately, due to resourcing issues, we will be unable to perform this update tonight. We will be rescheduling this outage in the next couple of weeks.

Apologies for any inconvenience.

Smartrak.

May 16, 16:55 NZST
Scheduled - Smartrak has a planned maintenance window scheduled for 17th of May between 1am and 3am NZST (+12GMT) where we will be conducting a firmware upgrade on our core firewalls.

Smartrak services will be unavailable during periods in the outage window. These Services include the following:

* Cellular based personal safety devices
* Iridium based personal safety devices
* Emergency alarm and tracking for GPS devices
* Smartrak app website (maps/reports/fleet servicing/pool booking)
* Smartrak admin website
* Smartrak APIs and web services
* Emergency notifications (both SMS and Email)

The following services are unaffected by this outage:

* Smartrak PoolCar booking system

Please contact the Customer Experience team through the Service Desk should you have any questions.

Kind regards,

Smartrak

May 9, 10:31 NZST
Completed - The scheduled maintenance has been completed.
May 16, 02:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 NZST
Scheduled - Smartrak has a planned maintenance window scheduled for 2022-05-16 between 00:00 AM and 02:00 AM NZST, where we will be conducting server upgrades.

PoolCar customers in Australia and New Zealand may experience increased page load times or unavailability of the PoolCar website at times during the maintenance window.

Smartrak Mapping and Telematics are unaffected.

Please contact the Customer Experience team through the Service Desk should you have any questions.

Kind regards,
Smartrak

May 12, 17:00 NZST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.