All Systems Operational
Emergency Alarm - Reception Operational
Emergency Alarm - Notifications Operational
Maps Operational
Pool Booking Operational
Fleet Servicing Operational
Garmin messaging Operational
Reports Operational
Web Services and API's Operational
PoolCar Pool Booking ? Operational
Keyless Entry ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 2024 - 09:13 NZDT
Scheduled - Note: this is an update to the earlier scheduled maintenance window.
The previous window was scheduled incorrectly.
The window has now been scheduled for Tues 1 am NZDT 15th Oct 2024.

Smartrak has a planned maintenance window scheduled for between 1am and 4am on Oct 15th NZDT (+13GMT) where we will be performing a DR Test Failover and Failback for smartrak core NZ prod.

Smartrak services will be unavailable during periods in the outage window. These Services include the following:

* Cellular based personal safety devices
* Iridium based personal safety devices
* Emergency alarm and tracking for GPS devices
* Smartrak app website (maps/reports/fleet servicing/pool booking)
* Smartrak admin website
* Smartrak APIs and web services
* Emergency notifications (both SMS and Email)

The following services are unaffected by this outage:

* Smartrak PoolCar booking system

Please contact the Customer Experience team through the Service Desk should you have any questions.

Kind regards,

Smartrak

Sep 30, 2024 - 09:13 NZDT
Past Incidents
Oct 14, 2024

No incidents reported today.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Completed - The scheduled maintenance has been completed.
Oct 11, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 23:00 NZDT
Scheduled - Smartrak has a 4 hour planned maintenance window scheduled from Thu 10 October 2024 23:00 PM (NZDST) to Fri 11 October 2024 03:00 AM where we will be performing routine OS patching.
Smartrak services will be unavailable during periods in the outage window. These Services include the following:

* Cellular based personal safety devices
* Iridium based personal safety devices
* Emergency alarm and tracking for GPS devices
* Smartrak app website (maps/reports/fleet servicing/pool booking)
* Smartrak admin website
* Smartrak APIs and web services
* Emergency notifications (both SMS and Email)

The following services are unaffected by this outage:

* Smartrak PoolCar booking system

Please contact the Customer Experience team through the Service Desk should you have any questions.

Kind regards,

Smartrak

Oct 7, 09:24 NZDT
Oct 10, 2024
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Completed - The scheduled maintenance has been completed.
Sep 30, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 01:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 10:08 NZST
Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 08:36 NZST
Scheduled - (Note : Revised scheduled date now 1 am 10th Sept 2024)
Smartrak has a planned maintenance window scheduled for between 1am and 4am on Sept 10th NZDT (+13GMT) where we will be performing a DR Test Failover and Failback for smartrak core NZ prod.

Smartrak services will be unavailable during periods in the outage window. These Services include the following:

* Cellular based personal safety devices
* Iridium based personal safety devices
* Emergency alarm and tracking for GPS devices
* Smartrak app website (maps/reports/fleet servicing/pool booking)
* Smartrak admin website
* Smartrak APIs and web services
* Emergency notifications (both SMS and Email)

The following services are unaffected by this outage:

* Smartrak PoolCar booking system

Please contact the Customer Experience team through the Service Desk should you have any questions.

Kind regards,

Smartrak

Sep 10, 01:00 NZST