Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 17, 2024 - 23:00 NZDT
Scheduled
Smartrak has a planned maintenance window scheduled for between 11pm and 4am on January 17th NZDT (+13GMT) where we will be moving the APN connection between OneNZ and Smartrak from New Zealand into Azure as part of our services and systems migration. This is the second window in case we run out of time in the first window. We will be moving the secondary connection first, then the primary connection. Should all go well, we will also finish off migrating services we have remaining in NZ into Azure in Australia.
Smartrak services will be unavailable during periods in the outage window. These Services include the following:
* Cellular based personal safety devices * Iridium based personal safety devices * Emergency alarm and tracking for GPS devices * Smartrak app website (maps/reports/fleet servicing/pool booking) * Smartrak admin website * Smartrak APIs and web services * Emergency notifications (both SMS and Email)
The following services are unaffected by this outage:
* Smartrak PoolCar booking system
Please contact the Customer Experience team through the Service Desk should you have any questions.
Kind regards,
Smartrak
Posted Jan 08, 2024 - 14:53 NZDT
This scheduled maintenance affected: Emergency Alarm - Reception, Emergency Alarm - Notifications, Maps, Pool Booking, Fleet Servicing, Garmin messaging, Reports, and Web Services and API's.